8. Email isn’t arriving
Check junk folders and your storage first, and confirm the sender used the exact address. If mail from your website contact form has stopped, tell us — that is ours to fix, not yours.
Missing email is nearly always one of a handful of things. Work down this list before assuming the worst.
8.1 Start here
- Check junk and spam. Filtering is aggressive by design; legitimate mail occasionally gets caught.
- Check the address was exact. One wrong letter and the message never reaches us at all.
- Check your storage. A full mailbox stops accepting new mail. Deleting large attachments frees space fastest — and remember to empty the trash afterwards.
- Check on webmail. Sign in at mail.yourdomain.com. If the message is there but not on your phone, the problem is that device’s setup, not your mail.
8.2 If it is only messages from your website
If enquiries from your contact form have dried up, do not troubleshoot that yourself — tell us. Form delivery is part of what we look after, and there are things we can check from our side that you have no way of seeing.
8.3 If you are missing mail from one particular sender
Ask them whether their message bounced, and if so what the bounce said. That message usually names the exact problem and saves a great deal of guessing.
8.4 When to just ask us
If you have worked through the list and something still is not right, get in touch. Bring the sender’s address and roughly when they sent it, and we can trace what happened to that specific message.
Still stuck?
You have a steward, not a ticket queue. Reach out and a real person from the valley will answer.