2. What you can do in your Hub
Your Hub shows your website's health at a glance, keeps your invoices and receipts, and is the fastest way to ask us for help or a change.
Your Hub is deliberately simple. There is nothing in it you can break, and nothing you are expected to maintain. Here is what each part is for.
2.1 Your website’s health
The main view shows whether your site is up, whether it is current, and when it was last backed up. If everything is in order it will simply tell you so — no reading between the lines required.
2.2 Your invoices
Invoices and receipts are kept here, so you can download a copy whenever you need one for your records. You can also update the card on file from this area.
2.3 Asking for help
The fastest way to reach us is from inside the Hub, because your request arrives already attached to your site — we do not have to ask which website you mean or go looking for it.
2.4 Your details
You can update your contact details here. If your billing address or business name changes, this is the place to correct it.
2.5 What you will not find here
The technical machinery — servers, updates, security rules — is deliberately not in your Hub. That is our work, not yours. If you ever want to know more about any of it, just ask and we will explain it in plain terms.
Still stuck?
You have a steward, not a ticket queue. Reach out and a real person from the valley will answer.